REFUND POLICY

Thank You for shopping with Shopping Velleys. The purpose of this policy document is to communicate conditions and processes pertaining to the refund of an order. The points mentioned in this document are guidelines about your rights and obligations as our customer, concerning your purchase, unless specifically stated otherwise on product pages or readers offer advertisements. Every effort is made so as to service the order/s placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or due to limitations from our merchants, the order is not shipped then the order stands cancelled and the amount paid by the customer is refunded. In the event if the order/product is delivered and the product is returned by the customer due to product being faulty, delivery of wrong product, partial product, etc the refund is processed.

The order may be cancelled before shipment due to any of the following reasons:

1. The specific product/model is out of Stock.
2. The order can’t be shipped within the specified timeline.
3. On customer’s request
4. The shipping address is not serviceable.
5. Any other reason beyond the control of merchants/ sellers or Shopping Velleys.

The orders may be cancelled post shipment and delivery due to any of the following reasons:

1. Established defect in the product which the seller is not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available
4. Customer refused to take the delivery.
5. Products damaged during transit and delivery not accepted.